If you would like to raise a complaint you can send the needed details to us, via email, using the following address: customerservice@servicingstop.co.uk.
Complaints Process
Once your email has been received it will be logged on our systems and assigned to one of our dedicated agents in the aftercare team to be dealt with.
The agent will have 4 working days to initiate their investigation and once the agent has first made communication with the customer, we aim to resolve all complaints within 7 working days, however from time to time, depending on the complexity of the complaint this may be extended.
Once the agent has carried out a thorough investigation, they will contact the customer, either via Telephone or Email to go through their findings with them.
Please Note: In some cases the agent may need to contact the customer prior to the investigation taking place to obtain some more information from them and they may do this via Email or Telephone.